At Traditional Hardware Direct Ltd, we are committed to protecting your privacy online. Maintaining the security of your data is a top priority, and we are dedicated to respecting your privacy rights. We pledge to handle your personal data fairly, transparently, and in compliance with the law at all times.

Why and how we collect your data

We collect your personal data for internal purposes only, to enable us to process your orders. Whether you contact us via telephone, email, fax, or post, we use this information to:

• Send Sales Order confirmations (if required)
• Provide invoices and statements
• Share quotations
• Inform you about products and services we offer

This data is used solely for the efficient processing and delivery of our services to you

Sharing your data with third parties

We only share your personal data when absolutely necessary, and always in accordance with data protection regulations.

1. Shipping and Delivery: To fulfil your orders, we use various carrier shipping tools to generate the delivery documentation for your goods. In some cases, we may need to pass your contact information to the carrier if they need to contact you regarding delivery.
2. Payment Processing: When you provide debit or credit card information for payment, we use a third-party payment processing company. The payment is processed securely through their online tool, and any hard copies of payment details are destroyed once payment confirmation is received.
3. Credit Reference: We may use third-party companies such as Experian to obtain a credit reference. We will use their online tools for this, and may also request information from companies you’ve used as a reference when opening an account.

We do not share any other personal information with third parties, except where necessary as outlined abov

Use of Cookies

What are cookies?

Cookies are small text files sent to your browser by websites you visit. They help websites remember information about your visit, which makes it easier for you to navigate the site and ensures a better user experience.

Are Cookies safe?

Cookies are harmless and cannot cause damage to your computer or device. They are commonly used across the web to improve the functionality of websites.

Managing Cookies

You have the option to configure your browser to refuse cookies or alert you before accepting them. Please note that blocking cookies may impact your experience on our website.

How long we keep your data

We will not retain your personal data for longer than necessary. Different types of data may have varying retention periods, but typically, the longest we will retain personal data is 6 years.

Your rights

You have several rights regarding your personal data:

• The right to access: You can request a copy of the personal data we hold about you.
• The right to withdraw consent: If we process your data based on consent, you have the right to withdraw that consent at any time. Once consent is withdrawn, we will stop processing your data.
• The right to request deletion: You may request that we delete your personal data at any time.
• The right to correct your data: If any of the personal data we hold about you is inaccurate or outdated, you can ask us to update or correct it.

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Traditional Hardware Direct Ltd

Last updated: 2nd January 2025